Roles and responsibilities.
Business owner - 
Itil - 
Approval -   
 
CMDB.
Not needed as a module, used a managing assets

Laptop lending.
description:  POC john ells, manages laptop lending
manages delivery, assigned, trial laptop zone process, ,manufacturing (lift and shift from tax)

AAT and ATO.
timeline for putting data into servicenow. privacy document needs to be completed.

Categories.
Categories and subcategories with civil compared to tax.  depending on requirements gathering, kendik on 
setup meeting for this